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How to create memorable experiences

Part 1: Getting Started

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Have you noticed how often Web sites look like each other? And their interactions are similar? I have.

And these experiences are ok, but they aren't particularly memorable. That's not bad, but it's not great, either.

I have also noticed how some sites have unique experiences - on- and off-line. They are memorable. Users come back to repeat the experience again and again. But why? What about these experiences get people to come back?

This course series will present what makes a great experience that's consistent across all of the groups you interact with.

This course is targeted towards Product Managers and individuals who want a more customer-centric perspective of their products. Designers who want to enter experience design and strategy.

This initial class presents background for what makes a great experience from branding to empathy to the characteristics of great experiences and more.

Get started now!

Your Instructor


Class Curriculum

  9 Characteristics of Great Customer Experiences
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days after you enroll
  Experience, Competition & Dating
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days after you enroll

Frequently Asked Questions

When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.